Frequently Asked Questions
Q: Can actors touch you?
A: The actors will not touch you, and you are not allowed to touch the actors.
Q: Is HellsGate really haunted?
A: Yes. Yes it is.
Q: Where is HellsGate Haunted House?
A: HellsGate Haunted House IS 45 MINUTES SOUTH OF CHICAGO, nestled off of I-355 in between I-55 and I-80 in Lockport IL. See our LOCATION PAGE for additional information.
Q: Where do I park?
A: In October, parking for HellsGate is located at 301 W 2nd St. Lockport, IL 60441. HellsGate Haunted House is a fully immersive haunted experience during October. We wouldn’t want to make a quick getaway too easy. After parking our shuttle buses will take you deep into the woods to HellsGate Haunted House.
Parking lot and bus shuttle are first-come, first-served.
General, VIP, Instant Entry, Hell Pass and All Access do not go into effect until you redeem your tickets at the ticket booth at the haunted house.
Bus shuttle lines do get long on Fridays and Saturdays, please arrive early.
Q: Is there an age requirement for admittance?
A: Yes, a parent or guardian must accompany anyone under the age of 16. HellsGate Haunted House is not recommended for children under 12, but you know your child better than we do.
Q: Is it scary?
A: It's a mansion, hidden in the woods, across from a graveyard, surrounded by zombies... you do the math.
Q: How long does it take?
A: Average time of the HellsGate Haunted House experience is around 45 minutes to an hour.
Q: Do you accept credit cards?
A: Yes. We accept credit cards at our on-site ticket booth and online.
Q: Do I need to print my tickets if I buy them online?
A: We do recommend printing your tickets and bringing them with you. However, we can scan your tickets from your phone at the ticket booth if necessary.
Q: Can I go through if I am pregnant?
A: We don't recommend it, BUT THAT IS A DECISION BEST LEFT TO YOUR JUDGMENT.
Q: How long is the wait?
A: Wait time varies depending on what day & time you visit. We recommend coming on a Thursday or a Sunday to experience little to no wait once you purchase a ticket.
Q: Do you have queue line entertainment?
A: Entertainment begins the moment you step out of the shuttle bus.
Q: Do you have covered waiting?
A: Yes, once you make your way past the ticket booth there is covered waiting.
Q: What is the best day to come for the shortest line wait times?
A: We recommend coming on a Thursday or a Sunday to experience little to no wait once you purchase a ticket.
Q: How much are tickets?
A:Tickets range from $18- $75. For more information about our ticket packages please visit our TICKETS PAGE.
Q: Do you have Group Pricing?
A:We have many group rate ticket packages. For more information about our ticket packages please visit our TICKETS PAGE.
Q: Can I by tickets online?
A: Yes you can, please visit our TICKETS PAGE.
Q: Is there free parking at HellsGate?
A: Yes, parking at 301 W 2nd St. Lockport, IL 60441 is free.
Q: Do you have food, drink and concessions available?
A: Yes, there are food and beverage venders.
Q: Do you have HellsGate merchandise available?
A: There is a full service gift shop of HellsGate merchandise and other spooky things.
Q: Is there anything I should bring to HellsGate
A: Dress appropriately; remember you will be traveling through the woods to find this attraction that is filled with hidden passages.?? Closed-toe shoes and comfortable attire are strongly recommended.
Q: How can I get a job at HellsGate?
A: Please visit our JOBS PAGE.
Q: How do I get to HellsGate?
A: Step 1: Park at 301 W 2nd St. Lockport, IL 60441
Step 2: Take a shuttle that will drop you off at the trailhead
Step 3: Take a trail on foot through the woods
Step 4: Travel on foot through the Lost Souls Cemetery
Step 6: Find the front door to the mansion
Q: Can we be kicked out?
A: Yes. HellsGate Haunted House does not allow excessive foul language, unruly behavior, drugs or alcohol, and smoking is only allowed in designated areas on HellsGate property. Please just use your head, be respectful of the other visitors and be cool!
Q: Do I get my money back if I don't make it through? Do I get my money back if I'm too scared to go in? Do I get my money back if [FILL IN THE REASON OF YOUR CHOICE HERE]?
A: No, there are NO REFUNDS once you purchase a ticket.
Q: Do we get our money back if we make it through HellsGate?
A: No. HOWEVER, If (AND ONLY IF) you find The Key during your visit to HellsGate, YOUR TICKET IS FREE! Find out how HERE, and visit our gallery page to see a few photos of people that really did find the key and got their ticket for free!
